Using Pure1 is the easiest way to schedule a Purity Upgrade. This method allows you to select the array to be upgraded, provides the recommended version of code and lets you reserve a time to do the upgrade.

  • Login to your Pure1 account via
  • Navigate to the cases window by selecting “Cases” under the Support section on the left hand navigation bar.
  • From the Cases Screen click on “Request Service” and select “Upgrade Purity Software”
  • From here Select the array you wish to upgrade by clicking the checkbox. Then select the version of code by clicking on the “Select a version” drop down menu
  • Once selected then click on “Schedule”
  • Select a date and time and click confirm
  • At the following screen, confirm all details are correct. Read through the best practices guide, once completed check the “I have read the upgrade best practices” box. Click “Request Upgrade” and a case will be created. Pure support will then contact you with any further requirements on their end.

And just like that you have scheduled your totally non-disruptive Purity SW upgrade. It should be around 1 hour to upgrade the software. In this time each controller is upgraded one at a time. Pure then monitors your array to ensure that there are no issues post upgrade. If you have any questions contact your System Engineer.